Refund Policy
Thank you for choosing Playhouse.lk for drama and performance classes. We are dedicated to ensuring your satisfaction and a positive experience with us. If you are not completely satisfied, our policy below outlines how we handle refunds and exchanges.
Cancellations and Refunds
- Classes and Workshops: Cancellations are accepted up to 7 Days before the start of the class or workshop for a full refund. Cancellations made after this period are non-refundable, except in extenuating circumstances.
- Events: Tickets for events are non-refundable unless the event is canceled or rescheduled.
Transfers
- If you need to transfer your booking to a different date or session, please contact us at least 7Days in advance. Transfers are subject to availability and may incur a small administrative fee.
Non-Refundable Items
- Fees for gift cards, special events, or one-time workshops are non-refundable unless otherwise stated.
Processing Time
Refunds will be processed within 7 busines Days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
For questions or further assistance with our refund policy, please reach out to our customer support team at info@playhouse.lk
Privacy Policy
At Playhouse.lk, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you register for classes, events, or access our website.
Information We Collect
- Personal Information: We collect your name, email, phone number, and other necessary details during registration.
- Payment Information: Your billing and payment information is collected through secure third-party payment processors. We do not store your full payment details.
- Browsing Information: IP addresses, browser types, and device information may be collected using cookies and similar technologies.
Use of Information
We may use your information to:
- Process and manage class registrations and event bookings.
- Communicate class schedules, updates, and other important notifications.
- Improve our offerings and website functionality.
- Customize your experience and share relevant information about our services.
Information Sharing
We do not sell or rent your information. Information is shared only in the following cases:
- Service Providers: With trusted third parties for payment processing and website maintenance.
- Legal Requirements: If required to comply with legal obligations or enforce our policies.
Data Security
We implement industry-standard security measures to protect your data. However, please be aware that no method of transmission over the Internet is completely secure.
Cookies
Our website may use cookies to enhance your experience. You can adjust your browser settings to disable cookies, though some features may be impacted.
Policy Updates
We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it to stay informed.
Contact Us
For any inquiries regarding our Privacy Policy, please reach out to us at info@playhouse.lk
Terms and Conditions
Welcome to Playhouse.lk! These Terms and Conditions govern your use of our website, registration for classes, and participation in events.
User Requirements
- Age: Users must be 14 years or older to register or participate in classes without parental consent.
- Account Security: You are responsible for keeping your account details confidential.
- Accuracy of Information: Please provide accurate and current information during registration and booking.
Class Registration and Payments
- Enrollment: Registering for a class or event is considered an agreement to these Terms. Please review our Refund Policy for details on cancellations.
- Payments: Payments must be completed to secure your spot. Payment information is handled securely by trusted third-party processors.
- Changes to Classes: We reserve the right to change class schedules or instructors. You will be notified promptly of any changes.
Intellectual Property
- All content, including videos, materials, and class content, is the intellectual property of Playhouse.lk and may not be reproduced or distributed without permission.
Limitation of Liability
Playhouse.lk and its representatives are not liable for any injuries, losses, or damages resulting from class participation or website use. Participation is at your own risk.
Amendments
We may update these Terms from time to time. Updates will be posted on this page, and by continuing to use our website, you agree to any changes.
Contact Us
For questions or clarifications regarding these Terms, please contact us at info@playhouse.lk